At Prestige Physiotherapy Clinic, we are committed to protecting the privacy of personal information. We will not disclose personal information without consent or reasonable and lawful notice except when required or permitted by law.
At Prestige Physiotherapy Clinic, we protect patient privacy by:
The personal information collected is required in order to provide you with physiotherapy and massage therapy services and facilitate payment for services rendered.
We use contact information to open and update your patient file, invoice for services, remind you of appointments and/or the need for further treatment, and to provide informational materials about our clinic. We use health information to assess, diagnose and to provide and evaluate physiotherapy and massage therapy treatment. We use financial information to arrange payment for physiotherapy and massage therapy services rendered.
Health information – may be disclosed to:
Note*: Personal information can also be disclosed without your consent if we are required to do so by law.
You can view your personal information securely on-line through Jane. We will attempt to help you understand the reasons we collect, store and use the information in your records. You may change your personal information if it is inaccurate, incomplete, no longer current, or if you believe there is a factual mistake. Requested copies of your record will be provided in a reasonable period. If there is a charge for the cost of producing a copy, we will advise you of the cost in advance.
We are required by legislation to keep records containing personal information for 10 years from the last date of service. Or in the case of a minor, 10 years past the minor’s eighteenth birthday. After that time, we shred paper records and delete electronic ones. When discarding hardware, we ensure the hard drive is destroyed.
If you have a concern about your personal information, please feel free to ask the physiotherapist treating you or another staff member. If your question/concern is not resolved, please address it in writing to our privacy officer:
Zohal (Zoey) Hashemi
Prestige Physiotherapy Clinic
#101-5703 48 Avenue